TEL AVIV APARTMENTS
Holiday Vacation Rentals
Terms and Conditions
By using the Site and/or Services in any manner, the Customer agrees to be bound by these Terms and Conditions, and any and all other terms, conditions, rules, policies or procedures published on the Site from time to time related to the Customer's use of the Site and/or Services, each as amended from time to time by Tlv2go. If you do not agree with any of the terms contained herein or using the Services, do not access or use this Site or the Services. As long as you do not cease using this Site and the Services, you will be conclusively deemed to have accepted these Terms and Conditions.
Booking a Reservation
Tlv2go acts as an online venue to offer, publish, lease and book on-line different types of vacation rentals and short-time accommodation in Israel.
Tlv2go uses its entire available means to offer accurate on-line availability calendars. However, we cannot guarantee that at the moment we will process your booking request, the booking request will still be valid. After a Reservation has been made, Tlv2go reserves the right to reject your booking request and/or propose alternative solutions, without being responsible for any of the consequences to the Customer. Any booking request made on the Site is subject to Tlv2gos' consent. Once receiving the booking request from the Customer, Tlv2go will processes the booking request, charge the Customers' credit card and send a final confirmation notice by email.
In addition, Tlv2go uses all means available to ensure that the booking request is maintained after the Customer receives a final confirmation notice by e-mail. However, due to unforeseen circumstances or acts of god, the Customer realizes and accepts that in any event the booking request cannot be fulfilled; the Customer will be refunded the full amount paid or placed in a different apartment of equal or higher standard, without consequences to Tlv2go.
It should be noted that the rental agreement is between the Customer and the owner of the apartment (respectively the "Rental Agreement" and the "Owner"). Tlv2go is not a party to the Rental Agreement but merely a representative of the Owner.
A copy of the Rental Agreement can be viewed in the following link
Short Term Residence Permit Agreement
In order to book a reservation the Customer shall pay a down payment, as stated in his individual reservation form. Tlv2go cannot reserve a booking request and such reservation will not be considered valid until a down payment is made. After the down payment has been made, Tlv2go will send the final confirmation containing the order number, and receipt for payment. Before the final confirmation notice, Tlv2go may generate an email that informs the Customer that Tlv2go received its booking request.
Method of Payment
The full remainder of the payment will be paid during check-in.
The Customer shall present both his credit card which was used during the booking request and a form of identification. The owner of the credit card shall be present during check-in and it is not possible to show a different person's credit card and/or identification.
The remainder of the payment shall be made fully in cash without installments. It is possible to pay in NIS, USD or Euro's according to the updated daily currency or according to Tlv2go's policy.
In some of the apartments it is possible to pay the remainder of the payment through credit card. Such information can be found in each apartment's terms and conditions. Payment with credit card shall be charged in NIS according to the updated daily currency at the moment of payment and will bear a service fee in the amount of 2.5%. In any event, the credit card information will be kept as a deposit for any breach of the Rental Agreement by the Customer.
The Customer shall make a security deposit to guarantee the proper care of the apartment and of the furniture and fittings therein. The amount shall be given in cash, according to the payment terms and means as specified in each apartment's terms and conditions . In some of the apartments, it is possible to pay the security deposit via credit card. The security deposit will be returned to the Customer after check-out, provided the apartment is left in the same manner the Customer received it. The Owner has the right to refuse admittance to Customers who did not pay the required security deposit. In any event, Tlv2go will not be responsible for a dispute arising from a security deposit. Under no circumstances shall the security deposit be used as an excuse for any delay in making the payments the Customer is obliged to make.
Value Added Tax
All displayed prices do not include V.A.T.
Customers with foreign passports will receive an exemption from VAT after presenting their foreign passport during check-in. Customers that do not have a foreign passport shall be charged with VAT during check-in in accordance with Israeli law.
Cancellation by the Customer
In the event the Customer cancels the reservation in whole or in part after the confirmation email has been sent, Tlv2go shall apply the following:
If the Customer shall cancel in writing the reservation 8 (Eight) days or more prior to the arrival date stated in the individual reservation form, 20% (twenty percent) of the full payment will be charged.
If the Customer shall cancel in writing the reservation 7 (seven) days or less prior to the arrival date stated in the individual reservation form, 50% (fifty percent) of the full payment will be charged.
Cancellation by Tlv2go
Tlv2go reserves the right to cancel, in whole or in part, the reservation made by a Customer due to the request of the Owner or unforeseen acts of god by providing prior written notice to the Customer.
Tlv2go uses all means available to ensure that the booking request is maintained after the Customer receives a final confirmation notice by e-mail. However, due to unforeseen circumstances or acts of god, the Customer realizes and accepts that in any event the booking request cannot be fulfilled; he will be placed in a different apartment of equal or higher standard, without consequences to Tlv2go. If such apartment will not be found by Tlv2go then the guest will be refunded the full 100% amount.
In the event Tlv2go cancels a reservation and the Customer does not agree to stay in a different apartment, Tlv2go shall reimburse the Customer 100% (one hundred percent) of the full booking payment. Tlv2go shall not be liable for any damages, lost profits, direct or indirect costs, including any PayPal or bank charges incurred from a cancellation.
A Tlv2go representative will greet the Customer during check-in at the appointed time, provide all necessary information and answer all questions. In addition the representative will collect the remainder of payment, collect the security deposit, take a photo of the Customers' passport and ID, sign the Rental Agreement and provide the key to the apartment.
Check-In starts from 3 PM until 7 PM.
After the reservation has been made the Customer shall inform Tlv2go through email or telephone of his arrival time.
It is possible to check-in either earlier or later than the above mentioned hours with early coordination with Tlv2go. Late check-in shall be informed in advance and a key will be left in a secure area and instructions how to enter the apartment will be provided via email or telephone. In any event, a Tlv2go representative will be available 24/7 to help and assist.
Check-out time is 10 AM.
It is possible to check-out either earlier or later than the above mentioned hours with early coordination with Tlv2go.
In case of early check-out, the Customer shall inform Tlv2go in advance and a representative will arrange an early check-out in order to return the security deposit, collect the key and settle all expenses between the parties.
The Customer will receive the apartment clean with clean linens and towels in the amount according to the number of people stated in the reservation form.
Cleaning services and exchange of linens and/or towels are not included but are possible through coordination with Tlv2go. Such services shall be added to the final price according to a weekly or monthly rate.
The apartment will be left in the same manner it was received, in a reasonable condition without trash. Notwithstanding the above, the Owner may charge the Customers' credit card extra payment if the apartment was not left in a reasonable condition.
The prices stated in Tlv2gos' Site are in NIS, USD or Euro and are for one night (from 3 PM until 10 AM the following day) and includes the use of the apartment according to these terms and conditions and according to the Rental Agreement. The prices vary according to the season, the length of stay, number of people, market situation and/or according to Tlv2gos' policy. The prices are not fixed and may vary and updated from time to time and discounts may be given according to occupancy at Tlv2go's sole discretion. The prices in the Site are not final and such prices will be final only after a confirmation will be sent from Tlv2go to the Customer.
The price includes expenses such as water, gas, cables, internet, city tax and the building superintendent.
Electricity and housekeeping are included in the price unless mentioned otherwise in the individual apartment's terms and conditions page.
Parking is not included in the price unless otherwise mentioned in the apartment's terms and conditions.
During reservation the Customer shall state the number of people staying in the apartment. The number of people actually staying will be the same as the number of people stated during reservation or the number of people authorized for such specific apartment as determined by Tlv2go. In any event of deviation, the Customer will be charged USD 40 per night for each additional person and the Owner will be entitled to vacate the Customer and all persons related to the Customer immediately and the Customer shall not be entitled to claim for any compensation and/or damages.
In case any damages occur to the apartment or any of its assets, the Customer shall immediately notify Tlv2go or its representatives.
Tlv2go cannot be held responsible for damages that may arise as a consequence of using the apartment, including without limitation, potential delays, accidents, damages (neither for person nor for objects), insurance, and losses because of fires, robbery, calamity, plumbing, electrical, failure of appliances, gas or caused by water, ice, arising from the acts or neglects of other occupants of the building, or any owners or occupants or adjacent or contiguous property, or caused by failure of wiring, lighting, heating, or cooling apparatus or damaged by theft or break-in or criminal behavior. Tlv2go and its employees are therefore not responsible for errors and omissions or any type of personal damages caused to any property and/or personal items, lost, theft, breaking and entering, injuries and/or accidents in the apartment or injuries while staying at the apartment, and will not be liable for any disputes between the Customer and any third party. It is the Customers' sole responsibility to be responsible for himself, his property, the others staying in the apartment and its capacity.
The Customer signing the Rental Agreement will be liable for the correct and decent behavior of all persons accompanying him. Should that person, or any of the persons accompanying the Customer will not behave in a suitable and responsible way, Tlv2go or the Owner shall be entitled to request the Customer and the persons accompanying him to leave the apartment without the Customers' right to claim for any kind of compensation and/or damages.
The Customers are asked to cooperate according to the following:
the Customer holds Tlv2go exempt from any liability arising from any damage or injury that may occur to the Customer and/or guests of the Customer and their collective belongings originated by fixtures and/or structures of the apartment and/or the utilities supplied to the apartment.
Change in Policy
Since this policy may change over time as we modify or expand our services, we suggest that you check from time to time in order to understand how we treat your personal information. If we decide to change those policies, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it.
This terms and conditions are construed and enforced in accordance with the laws of the State of Israel without giving effect to the conflict of law principles thereof. The competent courts of the Tel Aviv will have exclusive jurisdiction with respect to any dispute arising hereunder and the parties hereto hereby irrevocably submit to such jurisdiction.
TLV2GO Standard Contract:Short Term Residence Permit Agreement